1. Who We Are
Company: MagneticScreen.co, a division of Caruso Consulting Co Ltd
VAT ID: 0765554000332
Registered Address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
Email: theteam@customersupport.care
Phone: +66 098 391 3877
2. Data We Collect
Information You Provide
- Name, email address, and delivery address when you place an order
- Phone number if provided for delivery purposes
- Custom measurements submitted with your order
- Messages sent via email or contact form
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time on site, and referring URL (via Google Analytics)
- Cookie data (see Section 6)
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your order
- Communicate order updates, tracking information, and support
- Improve our website and user experience via analytics
- Comply with legal and tax obligations
- Prevent fraud and protect our business and customers
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
Where applicable, we process your data on the following legal bases:
- Contract performance - processing your order and delivering your product
- Legitimate interests - fraud prevention and site analytics
- Legal obligation - tax records and compliance requirements
- Consent - marketing communications (where you have opted in)
5. Third-Party Tools
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about page views, session duration, and traffic sources. This data is processed by Google LLC. You can opt out using the Google Analytics Opt-out Browser Add-on.
Meta (Facebook) Pixel
We may use the Meta Pixel to measure the effectiveness of advertising campaigns. The Meta Pixel collects information about actions taken on our website. You can manage your advertising preferences via Facebook Ad Settings.
Payment Processing
Payment transactions are processed by secure third-party payment providers. We do not store card details on our servers.
Shipping Partners
Your name and delivery address are shared with our shipping partners solely for the purpose of delivering your order.
6. Cookies
We use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies - required for the website to function correctly
- Analytics cookies - Google Analytics (anonymised usage data)
- Marketing cookies - Meta Pixel (ad performance measurement, where applicable)
You can control or disable cookies in your browser settings. Disabling cookies may affect some website functionality.
7. Data Retention
We retain order and customer data for a minimum of 7 years for legal and tax compliance purposes. Analytics data is retained in accordance with Google Analytics default settings (26 months). You may request deletion of your personal data at any time by contacting us (subject to legal retention requirements).
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to or restrict certain processing activities
- Data portability - receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at theteam@customersupport.care.
9. International Data Transfers
Our business is based in Thailand. If you are located in the European Economic Area (EEA), your data may be transferred to and processed in countries outside the EEA, including Thailand. We take steps to ensure appropriate safeguards are in place for such transfers.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL/TLS encryption for all data transmission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests, contact us at:
Email: theteam@customersupport.care
Phone: +66 098 391 3877
Post: Caruso Consulting Co Ltd, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand