We ship to over 180 countries worldwide. Every order includes full parcel tracking from dispatch to delivery.
Shipping
Production Time
All screens are made to order to your custom dimensions. Standard production time is 3 to 5 business days from order confirmation. During busy periods, production may take up to 7 business days. You will be notified by email when your order is dispatched.
Delivery Times
Once dispatched, estimated delivery times by region are:
- Southeast Asia: 5 to 10 business days
- Australia and New Zealand: 7 to 14 business days
- Europe: 10 to 18 business days
- United Kingdom: 10 to 16 business days
- United States and Canada: 10 to 18 business days
- Middle East: 8 to 14 business days
- Rest of World: 10 to 21 business days
These are estimates and not guarantees. Delays may occur due to customs clearance, postal service capacity, or circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your destination country and order size. The total shipping cost is displayed before you complete payment.
Tracking
All orders are shipped with a tracking number. You will receive your tracking details by email once your order has been dispatched. You can use this number to monitor your parcel's progress via the carrier's website.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or processing fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost we charge. We have no control over these fees and cannot predict their amount.
Delivery Issues
If your parcel is marked as delivered but you have not received it, please check with neighbours and your local post office before contacting us. If your order has not arrived within 30 business days of dispatch, contact us at theteam@customersupport.care and we will investigate with the carrier.
Returns and Refunds
Custom-Made Products
Because every screen is manufactured to the specific dimensions you provide, we are unable to accept returns or exchanges where:
- The measurements submitted were incorrect
- You have changed your mind after ordering
- The product was ordered for a purpose it was not designed for
Please measure carefully before ordering. If you are unsure about your measurements, contact us before placing your order - we are happy to help.
Damaged or Incorrect Orders
If your order arrives in any of the following conditions, we will remake and reship at no cost to you:
- The product is damaged due to transit
- The product is defective in materials or construction
- The product dimensions do not match the measurements you submitted
To make a claim, contact us within 14 days of receiving your order at theteam@customersupport.care with:
- Your order number
- Clear photos of the issue
- A description of the problem
Refunds
Where a refund is approved, it will be processed to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable unless the error was on our part.
Cancellations
Orders can be cancelled within 24 hours of placement for a full refund, provided production has not yet begun. After 24 hours, or once production has started, we are unable to cancel or refund the order as the custom manufacturing process will have commenced.
Contact Us
For any shipping or returns enquiry:
Email: theteam@customersupport.care
Phone: +66 098 391 3877
Hours: Monday to Friday, 9am to 6pm (ICT, UTC+7)